Last Updated: May 22, 2026
Overview
HuboWeb Technologies (Private) Limited is a digital AI automation company. Since our products and services are entirely digital, we do not ship physical goods. Instead, this policy outlines how we deliver our AI automation solutions, software services, and digital products to our clients.
Nature of Our Services
HuboWeb specializes in delivering the following digital services:
- Custom AI automation workflows and solutions
- AI-powered chatbots and virtual assistants
- Machine learning model development and deployment
- Business process automation (BPA) systems
- AI integrations with existing business tools (CRM, ERP, etc.)
- AI consultation, strategy, and training services
- SaaS-based AI automation platforms
- Custom software and web development with AI capabilities
All deliverables are provided digitally via secure online channels.
Delivery Methods
Depending on the nature of your project, we deliver services through the following methods:
- Email Delivery: Login credentials, access links, documentation, and source files
- Cloud Hosting: Deployed AI solutions hosted on secure cloud platforms (AWS, Google Cloud, Azure)
- Client Portal: Project files, progress updates, and final deliverables shared through our secure portal
- API Access: Integration endpoints, API keys, and technical documentation
- GitHub/GitLab Repositories: Source code and project files for development projects
- Live Deployment: Direct integration into your existing systems and platforms
- Video Conferencing: Training sessions, walkthroughs, and consultations via Zoom, Google Meet, or Microsoft Teams
Delivery Timelines
Delivery timelines vary based on project scope, complexity, and requirements. Estimated timelines include:
Standard Services:
- AI Consultation Reports: 3 to 7 business days
- Chatbot Setup (basic): 5 to 10 business days
- Workflow Automation Setup: 7 to 14 business days
- Custom AI Integration: 2 to 6 weeks
Custom Development Projects:
- Small Projects: 2 to 4 weeks
- Medium Projects: 4 to 8 weeks
- Large Enterprise Projects: 8 to 16 weeks or more
Subscription Services:
- Immediate access upon successful payment confirmation
- Account credentials emailed within 24 hours
Exact timelines will be specified in your service agreement or project proposal.
Order Confirmation
Once your order or project is confirmed, you will receive:
- An order confirmation email with project details
- An invoice with payment information
- A welcome email outlining the next steps
- Project timeline and milestone schedule
- Contact details for your assigned project manager
Project Milestones
For custom AI automation projects, deliverables are typically split into milestones:
- Discovery & Planning Phase: Requirements gathering, scope definition, project blueprint
- Design Phase: Architecture diagrams, workflow designs, UI/UX mockups (if applicable)
- Development Phase: AI model training, automation building, integration work
- Testing Phase: Quality assurance, user acceptance testing, bug fixes
- Deployment Phase: Go-live, production setup, final handover
- Support Phase: Post-launch support, training, and documentation
You will receive updates and deliverables at the end of each milestone.
Delays and Notifications
While we strive to meet all agreed timelines, certain factors may cause delays:
- Delays in receiving information, assets, or approvals from the client
- Third-party API or service downtime
- Changes in project scope requested by the client
- Complex technical challenges requiring additional research
- Force majeure events (natural disasters, internet outages, etc.)
In case of any expected delays, we will notify you in advance via email and provide a revised timeline.
Access and Credentials
Upon successful delivery, you will receive:
- Admin login credentials for any platforms or dashboards
- API keys and documentation
- Source code and technical documentation (as per agreement)
- User guides and training materials
- Video tutorials (for selected services)
Please store your credentials securely. HuboWeb is not responsible for any loss or unauthorized access caused by client-side credential mismanagement.
International Delivery
Since our services are 100% digital, we deliver to clients worldwide without geographic restrictions. However, certain factors may apply:
- All communication and documentation are provided in English by default
- Time zone differences may affect response times for support
- Local regulations regarding AI usage and data privacy will be respected
- Payments are processed in USD or PKR; currency conversion charges may apply
Failed Delivery
If you do not receive your deliverables within the agreed timeline, please:
- Check your email spam or junk folder
- Verify the email address on file with our team
- Contact our support team immediately at info@huboweb.com
We will investigate the issue and ensure prompt delivery.
Post-Delivery Support
Standard post-delivery support is included with all projects:
- 30 Days Free Bug Fix Period for custom development projects
- Email Support for general queries and minor issues
- Documentation Access for self-service troubleshooting
- Optional Maintenance Plans for ongoing support and updates
Extended support packages are available upon request.
Contact Us
For any questions about delivery, project status, or technical access, please reach out to:
HuboWeb Technologies (Private) Limited Office 7, 8, 9 5th Floor Tele Tower, Model Town Link Road, Lahore Email: info@huboweb.com Phone: +92 322 4824998
Policy Updates
HuboWeb reserves the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. We encourage clients to review this policy periodically to stay informed about our delivery practices.