1. Our Commitment to Privacy

HuboWeb Technologies (Private) Limited (“HuboWeb,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI automation services, visit our website, or interact with our solutions. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We collect information to provide and improve our AI automation services. The types of information we collect include:

Personal Information You Provide:

  • Full name, email address, phone number, and company name
  • Billing address and payment information
  • Job title and business requirements
  • Login credentials for our platform
  • Communications with our support team

Information Collected Automatically:

  • IP address, browser type, and device information
  • Usage data, including pages visited and features accessed
  • Cookies and similar tracking technologies
  • Log files and analytics data

Business Data for AI Automation:

  • Workflow data, process information, and integration details
  • API keys and third-party credentials you provide for automation setup
  • Documents, files, and data you upload for AI processing

3. How We Use Your Information

We use the collected information for the following purposes:

  • To deliver AI automation services and build custom solutions
  • To process payments and manage your account
  • To train, configure, and optimize AI models for your business needs
  • To communicate updates, support responses, and service notifications
  • To improve our products, services, and user experience
  • To comply with legal obligations and prevent fraud
  • To send marketing communications (with your consent)

4. AI and Data Processing

As an AI automation company, we want to be transparent about how data interacts with AI:

  • Your business data is processed solely to deliver the automation services you request
  • We do NOT use your confidential business data to train public AI models
  • Any AI models built specifically for your project remain confidential to your organization
  • Data processed through third-party AI APIs (such as OpenAI, Anthropic, or Google) is subject to their respective privacy policies
  • We implement strict access controls so only authorized team members can access your data

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security audits and vulnerability assessments
  • Restricted access on a need-to-know basis
  • Secure cloud infrastructure with industry-standard protections
  • Employee training on data privacy and security

However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do NOT sell your personal information. We may share information only in these limited circumstances:

  • Service Providers: Trusted third-party vendors who help us deliver services (e.g., cloud hosting, payment processors, AI API providers)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to you
  • With Your Consent: When you explicitly authorize us to share information

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Children’s Online Privacy Protection (COPPA)

We are in compliance with COPPA (Children’s Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are directed to users who are at least 13 years old or older. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Opt-out of marketing communications at any time
  • Object: Object to certain processing activities

To exercise any of these rights, please contact us at info@huboweb.com.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

12. International Data Transfers

Since we operate globally, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HuboWeb Technologies (Private) Limited Office 7, 8, 9 5th Floor Tele Tower, Model Town Link Road, Lahore Email: info@huboweb.com Phone: +92 322 4824998